Ozmosis Wellness Spa (Ascott KL)

I visited KL from Ontario, Canada, and decided to treat myself to a massage. I found Ozmosis on Google while searching for massages nearby, and I’m so glad I did—I had such a great experience that I returned for a second session!

From the moment I arrived, everything was seamless and relaxing. I was escorted to the spa and welcomed with a soothing ginger tea during a foot soak. The staff took the time to understand my needs, allowing me to choose the type of treatment I wanted and select my preferred scented oil. While there were organic oils available for an additional RM 148, I opted for the standard option, which was still excellent.

Alis was my massage therapist, and I can’t recommend her enough! She was incredibly attentive, professional, and skilled. She listened carefully to my requests and worked on the areas I wanted to focus on with just the right balance of therapeutic and relaxing pressure. I also appreciated her expertise in draping, which made me feel comfortable throughout the session.

I was open to neck, mid-back, and lower-back adjustments, and she incorporated them seamlessly into the treatment. By the time I returned to my hotel, I felt so relaxed that I fell asleep immediately after a warm shower.

If you’re looking for an exceptional massage in KL, I highly recommend Alis. She is friendly, professional, and truly a master of her craft!

Alis and Ahmay were AMAZING. They looked for painful areas and modified the massage accordingly. One of the best experiences of my life. Highly recommend this place 10/10

First time here at Ozmosis and we will never come back!!! Overall experience is just dissatisfactory and the staff, therapist and concierge seems to lack professionalism. Bear with me, this is gonna be a lengthy as i’ll try to be as detailed as possible. When we arrived we had to wait to be greeted at the hotel lobby as staff had to fetch us to check in, defeat the purposes of us making an appointment. Note that our spa session was for a bridal shower. Arrival was rushed as notably manager did not provide a detailed explanation what is the package liked and what is the product being used(although we note what the package consist of, we took the Cleopatra bliss package) when ask what product they used she only replied korea product, we highlighted that the bride has sensitive skin hence we want to be wary of what shes putting on our face, she only responded by saying if brides skin is allergic we will stop treatment immediately, we expected a luxury spa to offer a better solution but they did not, we were not convinced but decided to proceed as we felt rushed to start our session. While we were discussing, a commotion with another customer is taking place, we felt extremely uncomfortable as the staffs failed to keep the situation private in fact we know why the customer was kicking up a fuss, another staff had intruded her session and entered her room without purpose. The manager while being in discussion with us were distracted and had to attend to that customer immediately. As a result she failed to instruct the staff what treatment each of us will be having, the bride package includes additional scrub but instead were given longer massage, she assumes everyones treatment is the same. We first started with a 10min foot bath which was done in less than 2 min it was a quick feet rinse. Afterwards we were escorted to a private couple room. Once massage session commence there were alot of interruption in session as both therapists were discussing among themselves, one them seems to be a trainee as her senior remarked ‘didnt you learned this in training’ there were alot of discussion which with the senior to better treatment. Service werent delicate at all, at one point trainee throws a towel in my face, as shes not able to multitask listening to her senior and being attentive to me. It felt like we were her genuine pigs. On top of that lights werent dimmed, they lacked discretion doors were left wide open and constant movement to exit and reenter the room. We couldnt wait for our session to end. Staff were extremely unprofessional, one of the senior in fact informed us to complained to the manager about her trainee coworker. When the manager heard about our experience, she instead offered an additional massage/scrub for 30min with a condition that we have to come back tomorrow, we just had to laughed it off and explained that we’re flying off next day. Finally, we requested for an additional hi-tea which we top up RM50 each and we had no idea what will be served. It felt like they had laid out whatever food they have, we did not finished our meal. Tea and food were served cold as they had prepared them while we were still in treatment. No menu or form of visuals were given when we made our reservation, props and decorations felt underwhelming. We left the place feeling resentful that we paid RM536 each and did not feel relaxed, rejuvenated or satisfied. We are giving this a one star review only because we cant give this place a zero star review.