Piano Warehouse Sdn Bhd

Response again to above all…The customer is always right is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. Its not about doing whatever the client asks, but listening to customers and going the extra miles to understand their needs.
We’ve all heard the all saying that “the customer is always right”, but is the customer really always right? Of course!!!!!!!!!…….Here are reason why….
Customers make the business, without them is just a group of people pitching a product to deaf ears. We want our business, clients to return as well as feel welcomed and appreciated. Many businesses lose sight of this fact when they become wealthy, not realizing that they can still lose everything without the love and loyalty of their clients. Customer service is always a top priority. Every customer matters. Therefore, its essential for you communicating effectively, find the best possible solution to any issue allowing the client to be right in midst of disputes is the smart way to handle business relations. Its not worth it to risk destruction by insisting on being right. Sometimes it is best just stay focused on the big picture and let things go. It’s also essential that you dont forget the customers that helped make your business what it is today.
The backlash is like playing an axe..to forgive is easy..to trust again its not easy.. Displeasing just one customer can be devastating to a business model. Just one sassfilled complaint can leave a business with a poor reputation on the Ethernet and in its hometown. An established business may lose many profits behind the ordeal. When it comes to new business they may not be able to recover from damage like this because of how new it is. Things like this can really sink your business even with the help of a reputation management company who do negative reviews removal online. Making the customer right at all times is a positive business ethic, by treating customers and associates as human beings and this code of conduct should display the heart of the business, include love and loyalty… again to their clients. Anger may causes fire……lets think about it…… not worth it…

Never been to this shop so not giving the worst review, I would give a 1 star for the tuning service. Confirmed a day before, next morning no show, 9.30am call also no pick up. Tuner Mr Wong called me back at 9.36am, saying he’s at parking already but don’t want me to go down and wait for him, want him to PARK first only go down to get him. I said alright. Then he proceeded to text me he is not coming anymore, called me crazy sumore.

HOWEVER, the person in charge (manager?) for tuning is very responsible and took matters into his own hands and made the effort to understand the situation. He is very understanding and patiently tries to understand the situation on both sides. I would say this incident is handled BEAUTIFULLY. Thank you for the service.