Urban Retreat Onsen Spa
⭐4.8 ( 828 Reviews )
Address: Lot 2F – 02, 8, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Overview of Urban Retreat Onsen Spa
Situated at Lot 2F – 02, 8, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Urban Retreat Onsen Spa is celebrated for its dependable and high-caliber services, supported by a 4.8-star rating from 828 reviews. This company focuses on ensuring that each client’s needs are met with the utmost professionalism and efficiency.
If you wish to gather more information or have specific questions, Urban Retreat Onsen Spa welcomes your contact. You can speak with them via phone at +60 17-881 4486 or learn more about their services by visiting their website at http://www.urbanretreatspa.my/, where they outline their approach to serving customers and the various services they offer.
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Address: Lot 2F – 02, 8, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Operating Hours:
- Monday: 11:00 AM – 9:00 PM
- Tuesday: 11:00 AM – 9:00 PM
- Wednesday: 11:00 AM – 9:00 PM
- Thursday: 11:00 AM – 9:00 PM
- Friday: 11:00 AM – 10:00 PM
- Saturday: 11:00 AM – 10:00 PM
- Sunday: 11:00 AM – 9:00 PM
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Truly outstanding!
My wife and I had such a wonderful experience here. We took the Onsen and massage package as recommended by a staff over the phone. Upon arrival, we were greeted warmly at entrance and were immediately given a welcome drink while we fill up our details on a card. After that we were given a short briefing and a short tour around the place as it was our first time.
Men and women had separate rooms for Onsen. Everyone has their private onsen rooms equipped with a shower. Toiletries, towels, hair dryer, a Japanese Yukata, bottled water and a complementary collagen face mask were provided for Onsen. So thoughtful! Before the session, we were given options to choose which type of salt we wanted for the onsen. We were also given the option to choose which temperature of water we preferred (they recommended 38 degree Celsius for beginners which was perfect for me). After the Onsen session, we were ushered to the VIP lounge to cool down while we waited for our time for our aromatherapy massage.
Su and Liz (not sure if I spell their name correctly) were assigned to my wife and I for our massage. Best part about the massage is that they allow you to choose which part of the body you want them to focus more on. I’ve never seen any other places that can curate to your needs like this. Amazing! Su and Liz were very experienced. We had a good 1 hour massage session and came out super relaxed and loosen up. Su was also very accommodating to ask if the pressure was okay throughout the massage.
At the end of it all, our experience ended with a complementary dessert and ginger tea which tasted really good. We were also given a small gift before we left.
Overall, the service was really above my expectations. I’ve been to many places but this one is by far one of the best. Highly recommended and will definitely be back in the future.
Had an amazing experience at Urban Retreat Onsen Spa. Gie was our host and took really good care of us.
We booked the Onsen & Massage package and need to go again. We started with the Onsen and everything was explained well. The massage after was divine! Feel like a new person.
Ended the session with a cake and a ginger tea. Highly recommend
I chose this spa and had an amazing full-body massage—it was absolutely perfect! The ambiance was relaxing, and the therapist did a fantastic job, making the whole experience incredibly soothing. From the moment I walked in, everything felt calm and well taken care of. I’ll definitely be coming back for another session!
My first time at urban retreat and my first time trying out an Onsen experience. Booked the Onsen Escape package, which is 15 minutes prep time and 45 minutes actual time in the bath.
Individual Onsen tub with a shower stool & pail at the side. Instructions on what to do are clearly given. You can choose between 38° or 40° water temperature for the bath. There are some bottles of cold drinking water, along with a face mask in the room for you. Shampoo, conditioner, body wash and a face wash was provided as well.
45 minutes is a decent amount of time for me to sit quietly, soak and be alone with your thoughts. If you enjoy this sort of thing, then you’ll find it quite relaxing.
Around the 10 minute mark toward the end, the staff will knock on the door giving you a heads up. The staff were quite attentive from the beginning. I was asked to fill up a simple form, given a welcome drink and a hot towel. The restroom was clean. The Onsen room itself too was clean save for some black mold near the shower drain area.
After drying up, you are ushered to the lounge, where a small desert and ginger tea await you. Selected the pineapple cheesecake, of which the base was very flaky. Crumbs everywhere. Probably a better idea to have gone with the cake roll.
Pro tip – First timers can avail themselves of a RM30 discount using their official app to make a booking.
Tried the introductory 90mins lymphatic massage.
Overall experience was excellent from arrival to finish. Therapist was very experienced and a really enjoyable treatment.
It is tucked around the corner of the shopping centre so it could be difficult to find but well worth a visit.